HER COUTURE

Shipping & Returns Policy

Last Updated: 4 November 2026

Her Couture provides shipping, delivery services

1. Order Confirmation & Payment

• All orders require 100% full payment before confirmation, preparation, or delivery.

• Her Couture does not accept deposits, partial payments, or installments.

• Orders are confirmed through our official WhatsApp after verifying the dress's availability, size, color, design, and price.

• An order is considered confirmed only after full payment has been received and accepted by Her Couture.

2. Shipping & Delivery

• Delivery services are available depending on the customer's location and service availability.

• Delivery fees will be communicated before payment.

• Estimated delivery dates will be agreed upon during order confirmation.

• Preparation times may vary depending on dress availability and requested alterations.

• Custom-made dresses typically require 10–14 days for production, unless otherwise agreed.

• Customers will be informed of significant delays affecting the agreed delivery date.

3. Customer Delivery Information

Customers are responsible for providing accurate and complete delivery addresses and contact information.

If delivery cannot be completed due to incorrect information or customer unavailability, reasonable additional delivery charges may apply, subject to prior notification and agreement.

Her Couture is not responsible for delays caused solely by incorrect customer-provided information, subject to applicable law.

4. Order Inspection Upon Delivery

Customers are encouraged to inspect their dresses upon delivery to confirm that the items match the agreed design and specifications.

Any concerns should be reported to Her Couture through our official WhatsApp, together with the relevant order details.

Accepting delivery or not reporting an issue immediately does not waive the customer's statutory rights regarding defective or non-conforming products.

5. Returns & Refunds Policy

All sales are final under Her Couture's voluntary returns policy, Under bahraini law

Her Couture accepts voluntary returns and refunds only if the delivered dress materially differs from the design or specifications approved and agreed upon by the customer before purchase.

Voluntary returns and refunds are not accepted for:

• Change of mind after purchase.

• Personal preference or dissatisfaction with the selected design.

• Incorrect size selected by the customer.

• Incorrect measurements provided or approved by the customer.

• Customer-approved alterations correctly completed according to the agreement.

• Minor color variations caused by lighting, photography, or screen settings.

• Dissatisfaction with a dress that matches the approved specifications.

6. No Exchanges Policy

Her Couture does not offer voluntary exchanges.

This applies to all ready-made, altered, and custom-made dresses.

7. Custom-Made Dresses

Custom-made dresses are produced according to the designs, measurements, colors, and fabrics approved by the customer.

Once production begins, cancellations or returns due solely to change of mind are not accepted, unless otherwise required by law.

Her Couture is not responsible for dissatisfaction arising solely from customer-approved specifications that have been correctly fulfilled.

8. Return Inspection & Verification

When a return or refund request is submitted, Her Couture reserves the right to:

• Request proof of purchase or payment.

• Review approved designs, photographs, measurements, and order details.

• Request the dress to be presented or returned for reasonable inspection.

• Verify whether the delivered dress matches the agreed specifications.

Refund requests will be assessed based on the inspection findings and applicable legal requirements.

A legally valid claim will not be rejected solely because the customer has tried on the dress, removed its tag, or no longer has the original packaging.

9. Return Shipping Fees

For voluntary returns where Her Couture is not legally required to cover shipping costs, any applicable charges will be communicated and agreed upon in advance.

Where a product is defective or does not conform to agreed specifications and Bahrain law requires a remedy without cost to the customer, Her Couture will cover the legally required return shipping or transportation costs.

10. Damage After Delivery

Her Couture is not responsible for damage caused solely by:

• Improper use or storage.

• Incorrect washing or cleaning methods.

• Alterations performed by third parties.

• Negligent handling of delicate fabrics or embellishments.

This exclusion does not apply to original defects or damage for which Her Couture is legally responsible.

11. Consumer Protection Rights

This policy is governed by Bahrain Consumer Protection Law No. 35 of 2012, as amended, and its applicable executive regulations.

Customers retain all mandatory legal rights concerning defective products, defective services, or products that do not conform to agreed specifications.

Where required by law, customers remain entitled to applicable remedies, including refunds, replacements, or other legally prescribed solutions.

Nothing in this policy limits or excludes rights that cannot legally be waived.

12. Contact Us

HER COUTURE

Location: Sanad, Kingdom of Bahrain

WhatsApp: +973 3558 1228

Instagram: @her_couture_bh

For shipping inquiries, delivery assistance, or return requests, please contact our official WhatsApp.

Customer Acknowledgment

By completing a purchase, customers acknowledge that they have reviewed and accepted the applicable Shipping & Returns Policy, subject to their mandatory rights under the laws of the Kingdom of Bahrain.